How Fuse Manages Student Housing Across 4 Countries

Manual rent collection that was prone to human error

When Kamelia started looking for a property management system, she had no reference point. She started from scratch and looked at everything the market had to offer. “What I found surprising was that almost everything was built for short stays: hotels, Airbnb-style rentals, quick turnarounds. For an operator managing students and professionals on contracts of five months or longer, the options narrowed fast. The market had not caught up with what longer-term shared living operators actually needed.”

Before Powerhouse, rent collection at Fuse was the task Kamelia wanted to fix the most. “The challenges we had with rent collection were the time-consuming manual tasks and human error. For me, this was the biggest trigger to find a system that is a single source of truth. A system is much more reliable than humans when making such a high number of calculations with such a high number of tenants and payments.” Kamelia · Head of Operations, Fuse

The decision to go with Powerhouse came through references. Both pointed in the same direction. “What confirmed the decision for me was the way Floris and Sander communicated, and how quickly they moved to find solutions rather than explain limitations. For an operator with a genuinely complex setup, that responsiveness was not a nice-to-have.”

"What really made up our decision was the flexibility of the system, and the communication flow with Floris and Sander. The ease with which they were ready to just find a solution to any problem we had." Kamelia - Head of Operations, Fuse

Fuse is only a few months into working with Powerhouse. But already the operational shift is visible. Rent collection is automated. The manual back-and-forth that used to consume the team has been replaced by a process that runs without constant intervention. The human resource that was tied up in repetitive administration is now free for other things.

Time opened up earlier than expected

“I had expected the big operational gains to come later. Reporting in particular. I knew it was possible, knew it would eventually give Fuse the data visibility it needed for sales decisions, expansion planning, and shareholder updates, but I did not expect it to arrive this quickly.”

For the team at Fuse, the change in day-to-day work is big. The tasks that used to fill the calendar, repetitive, administrative, and impossible to delegate without introducing more errors, are being handled by the system. That has opened up space for what Kamelia describes as the interesting work: lead generation, tenant experience, creativity, and thinking about what comes next.

"My job has gotten better with Powerhouse. It has given the team time and opportunity to focus on tasks that are more focused on lead generation or optimising the experience of the tenants." Kamelia - Head of Operations, Fuse

Her advice to operators still on the fence is simple. “Try it. The team at Powerhouse is easy to communicate with, ready to find solutions, and willing to build something that fits rather than forcing an operator to fit the system. In a competitive market, that kind of flexibility is not common.”

About Powerhouse

Powerhouse is Europe's first agentic PMS for shared living operators. It automates the full tenant journey, from room selection to deposit settlement, enabling operators to deliver consistent, premium resident experiences across student housing, co-living, and senior living at scale. Do you want to know more about what powerhouse can do for you? Book a demo here.